Raleigh Endoscopy Centers (REC) and Johnston Endoscopy Center are dedicated to providing outstanding care and continually improving our services based on patient feedback. The Outpatient and Ambulatory Surgery Consumer Assessment of Healthcare Providers and Systems (OAS CAHPS) survey, as managed by Press Ganey and outlined by the Centers for Medicare & Medicaid Services (CMS), is instrumental in this endeavor. This survey assesses patient satisfaction within outpatient surgery facilities, enabling REC to refine our patient care based on direct feedback.

The Importance of Your Feedback

Your participation in the OAS CAHPS survey is crucial for various reasons. It enables us to:

• Pinpoint both the strengths and areas for improvement within our patient care services.
• Tailor our services to more effectively meet your needs and surpass expectations.
• Measure our performance against established national standards of care.

Survey Distribution Methods: Email, Mail, or Phone

To facilitate convenient feedback from our patients, the OAS CAHPS survey will be distributed to selected patients through phone, email, or mail. We prioritize your confidentiality and utilize your feedback solely to enhance patient care at Raleigh Endoscopy Centers.

Distinguishing the Scope of the Survey

It’s essential to differentiate the care provided at Raleigh Endoscopy Centers—the facility where your procedure was performed—from that of your physician’s office or practice. The OAS CAHPS survey specifically targets your experience during the procedure at our center, not the consultations or scheduling handled by your physician’s office. We ask that your feedback focus on the procedure and the care received at our center, as this information is vital for directly improving our patient care processes.

For concerns related to experiences outside of the procedure, please contact your physician’s practice at:

• Wake Gastro | (919) 781-7500
• Cary Gastro | (919) 816-4948
• REX DHC | (919) 791-2040
• Rajat Chander, M.D. | (919) 846-9011

Your Impact on Healthcare Quality at Raleigh Endoscopy Centers

The insights gathered from the OAS CAHPS survey are pivotal in shaping the healthcare services at Raleigh Endoscopy Centers and Johnston Endoscopy Center. By sharing your experience, you play an integral role in our continuous improvement, ensuring an exceptional healthcare experience for all patients. We urge every selected patient to participate in the survey—your input is essential in our pursuit of excellence in patient care.

For more information or to share additional feedback, please visit our website or contact our patient services team. With your input, we can continue to advance patient care at our centers.